Privacy Policy Pulang88 – Protection Personal Data Malaysian Members

Pulang88 ("we", "the Company") operates an online casino platform at pulang88.ws and is committed to protecting the privacy of all our users and members. This Privacy Policy transparently explains how we collect, use, disclose, and safeguard your personal information when you use the pulang88 platform, products, and services.

This Privacy Policy applies to all individuals who visit the Pulang88 website, register an account, or use any of our services — including slots, Live Casino, Sports Betting, e-sports, and all other related services.

By using the Pulang88 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the data processing practices described herein. If you do not agree with any part of this policy, please discontinue your use of the Pulang88 platform.

Pulang88 collects your personal data through various means — directly from you, automatically through your use of the platform, and in certain circumstances through legitimate third parties. The categories of data we collect are as follows:

For identity verification (KYC) and anti-money laundering (AML) compliance purposes, Pulang88 may require additional supporting documents such as a copy of your identification card or documentation supporting financial transactions that exceed certain thresholds.

Pulang88 uses your personal data only for legitimate, necessary, and proportionate purposes in line with platform operational needs. The specific purposes for which data is used are outlined below:

• Account Management: Creating and managing your Pulang88 account, verifying your identity, and providing secure access to the platform.
• Service Provision: Enabling you to play games, make deposits and withdrawals, and access all features and functions of the Pulang88 platform.
• Transaction Processing: Processing deposits and withdrawals through legitimate Malaysian payment methods, and maintaining accurate transaction records for accounting and audit purposes.
• Customer Support: Providing technical support and customer service, and responding to your enquiries and complaints effectively.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and platform abuse.
• Legal Compliance: Meeting reporting and compliance requirements under applicable Malaysian law.
• Product Improvement: Analysing usage patterns in aggregate and anonymised form to improve the user experience and develop new features.
• Marketing Communications: Sending information about Pulang88's latest promotions, bonuses, and offers — provided you have given your consent to receive such communications.

Pulang88 will not use your personal data for any purpose beyond those stated above without first obtaining your consent.

Pulang88 does not sell, rent, or trade members' personal data. However, in certain circumstances, we may need to share information with the following parties:

• Payment Service Providers: Required transaction information is shared with authorised payment providers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX) solely for the purpose of processing your financial transactions.
• Game Software Providers: Minimal technical data required is shared with authorised third-party game software providers to enable game functionality and fairness auditing.
• Statutory Authorities: Pulang88 has a legal obligation to disclose certain information to the relevant Malaysian authorities when lawfully required to do so.
• Technical Service Providers: Cloud, cybersecurity, and analytics service providers that process data on behalf of Pulang88, subject to strict data protection agreements.

All third parties that receive data from pulang88 are bound by strict confidentiality and data protection agreements. They are permitted to use the data received solely for the specific, agreed-upon purposes.

Pulang88 continuously invests in cybersecurity infrastructure to ensure your personal data is protected at all times. Our security measures include:

• 256-bit SSL Encryption: All communications between your device and Pulang88's servers are encrypted using 256-bit TLS/SSL protocol — the same standard used by global banking institutions.
• Stored Data Encryption: Sensitive personal data in our database is encrypted using industry-grade encryption algorithms.
• Layered Access Controls: Access to members' personal data is restricted to pulang88 staff who genuinely require it to perform their duties, with detailed audit logs maintained at all times.
• 24/7 Security Monitoring: An automated monitoring system operates around the clock to detect any suspicious activity or intrusion attempts.
• Regular Security Testing: Security audits and penetration testing are conducted regularly by independent security specialists.
• Two-Factor Authentication (2FA): Two-factor authentication is available for members who wish to add an extra layer of security to their account.

Pulang88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and deliver more relevant content. The types of cookies we use are as follows:

You can control and manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some features on the Pulang88 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and pulang88's own policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the Pulang88 support team by email at support@pulang88.ws, clearly stating the nature of your request. We will respond within the timeframe required by law.

Pulang88 retains your personal data only for as long as necessary, based on the original purpose of collection and applicable Malaysian legal requirements. The general principles we follow are:

• Active account data: Retained for as long as your account remains active and for any further period required by law.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• Customer support communication logs: Retained for 3 years from the date of last interaction for reference and dispute resolution purposes.
• Technical data & access logs: Retained for 12 months for security and technical troubleshooting purposes.
• Marketing data: Retained until you withdraw consent or request deletion.

Once the retention period expires and there is no legal obligation to retain the data further, your data will be securely deleted or anonymised in accordance with pulang88's established procedures.

The Pulang88 platform engages certain third-party services for operational functions such as payment processing and game content delivery. Pulang88 has no control over the privacy practices of these third-party entities and is not responsible for their privacy policies.

We recommend reading the privacy policy of whichever payment provider you use — such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, or CIMB Clicks — to understand how they handle your transaction data. Each of these providers operates under their own independent privacy policies and security standards, separate from pulang88.

The Pulang88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from anyone under the age of 18.

Pulang88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or service improvements. For material amendments, we will notify members via:

• A prominent notice on the Pulang88 website homepage at least 14 days before any amendments take effect.
• Notification emails sent to the registered email address of all active members.
• An in-account notification will be displayed upon your first login after an amendment takes effect.

The "Updated" date at the top of this Privacy Policy indicates when this document was last reviewed and updated. We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pulang88, you may reach us through the following channels:

• Email: support@pulang88.ws (please mark the subject as "Data Privacy Enquiry")
• Live Chat: Available 24/7 via the Pulang88 platform
• Response Time: Privacy-related enquiries will be responded to within 14 business days